Upon examination of my previous blogs it occurs to me that too few people actually read this and thus what I am saying is left to be seen at the top of my blog list. Thus to all and any bloggers out there looking for a raondom assortment of topics please peruse beyond this one blog.
Well, here I am once again and I am blogging late in the evening about things that are truely random indeed. But perhaps to the one or so of you out there that might ever read this the previous blog left you in a bit of a clifhanger and thus I am here to finish it.
I will try to make this as short a story as possible. Basically; I purchased an academically priced version of the Reason 3 upgrade and tried to use it on my computer. The upgrade worked fine but would not allow me to use it because there was a problem with the registration code. After several e-mail exchanges and figuring that avenue was not a route that would lead me to a conclusion to my situation I phoned them up and began a chatin'. After all attempts failed to convince them to give me a liscencing code for the software they told me that an academic upgrade would not work with a full priced version of the software, viz what I own, and told me to contact the company that I bought it from to get a refund.
I then went through a hurricane category 3 and was away from my home for almost a month. Upon returning that was the last of my worries until all things were basically restoring to normal. The mail at that time was kind of screwy anyways and thus would have yielded unwanted results anyways. I finally contacted the company I purchased the software from via e-mail and asked them for a refund. Their first response was that it was policy not to allow a return on something that they no longer sold. My response was, "You probably aren't selling any more of these because of similar problems to my own." I also asked them [imagine this] nicely to reconcider upon my circumstances due to the hurricane and due to the fact that they sold me a product that they basically knew would not work in my situation but did not bother to inform me about in the case that my situation was that of which there were problems. One more thing to note here, this was not the first time that a lack of information was given from the website. When I first ordered the software I was getting it as sort of a birthday present to myself and thus I ordered it expedited shipping so that I could get it and start working with it as soon as possible. I ordered it on a Wednesday and by Saturday it had not arrived. I e-mailed the company inquiring as to what happened and they told me that the item was out of stock and would be in shortley and shipping to me soon. Well no information was handed to me telling me that this product was out of stock nor was I warned before, during or anytime after I purchased it. That angered me and thus I accosted and they ended up eating the shipping. Good for them!
Finally, I get an e-mail saying that by viture of managers approval I am allowed a refund. But wait, does this mean that I got the refund due to; sympathy from the hurricane, remorse from selling me a product that would not be compatible with my software without ever warning me of these possible conditions, or from the sheer fact that each time I asked for a refund I was basically curteous and only very slightly accostive? All I know is that I did not have to call and talk to the president of the company to get something done about my problem and that makes me pretty happy.
Moral learned in all of this is that at least in the next few times I am in the situation that I must accost I will do so in a kind and friendly manner. Or at least in first or until I realize that nothing is going to be done about it and then i'll lay in on thick.
And always remember, Build a little birdhouse in your soul! |